Return Policy

At ClosetChaos, we strive to provide you with the latest fashion trends and an exceptional shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help with our straightforward return policy.

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Timeframe for Returns:

  • You have 30 days from the date of delivery to initiate a return. After 30 days, unfortunately, we cannot accept returns.

3. How to Initiate a Return:

  • To start the return process, please contact our customer support team at Provide your order number, the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

6. Items Exempt from Returns:

  • Certain items are non-returnable for hygiene and safety reasons, such as undergarments and accessories. Customized or personalized items are also exempt from returns unless there is a manufacturing defect.

7. Exchanges:

  • We do not offer direct exchanges. If you need a different size or color, please initiate a return for the item you have and place a new order for the desired item.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at with photos of the product. We will arrange for a replacement or issue a refund as appropriate.

9. Refund Exceptions:

  • Refunds are not provided for shipping costs, and any customs or import taxes paid are non-refundable.

10. Contact Information:

We appreciate your understanding and cooperation with our return policy. Your satisfaction is our priority, and we are dedicated to making the return process as seamless as possible. Thank you for choosing ClosetChaos!